Privacy policy

Last updated: November 10, 2026

Family Crown Dentistry runs this website, familycrowndentistry.com. This policy explains what the website collects when you visit or contact us, and what we do with it.

This policy covers the website only. If you are a patient, the way we handle your health records is explained in our Notice of Privacy Practices.

What this website collects

When you send us a form. Our appointment request asks whether you have visited us before, what brings you in, which days and times suit you, what kind of dental insurance you have, and your name, phone number and email (optional), so we can call you back. The message form on our contact page asks for your name, phone number, email, a preferred date and a short message. The website sends your request by email to our office. Please keep your message short and leave out medical details. We will talk about your care by phone or in the office.

When you call, text or email us. We keep your message and contact details so we can reply and follow up.

When you browse the site. We use Google Analytics to count visits and see how people find the site, for example from a Google search or Google Maps, and how many tap to call us. We use Microsoft Clarity to see how visitors move through the pages, meaning mouse movement, scrolling, and what gets tapped or clicked, so we can see where the site is confusing and fix it. What you type or choose in our forms and booking steps is masked, so it is not recorded. Our hosting provider keeps standard technical logs, such as IP address and browser type, to keep the site secure and working.

How we use it

• To reply to you and schedule your visit.
• To keep the site secure and meet legal obligations.
• To see how the site is used and make it easier to use.

Who we share it with

We do not sell or rent your information. We share only what is needed with the companies that help us run this website and our office, such as our hosting provider, our email provider, our website company, and Google and Microsoft, which measure how the site is used. They may use it only to provide their service to us. We may also disclose information when the law requires it.

Cookies and advertising

This website does not use advertising cookies or advertising trackers. Google Analytics and Microsoft Clarity set their own cookies to measure visits, under Google’s and Microsoft’s privacy statements. Neither is connected to any advertising account, and neither follows you to other websites. Most browsers let you block or delete cookies.

Our contact section shows a Google map and a link for directions. Google may use its own cookies under its own privacy policy.

How long we keep it

We keep messages sent through this website for as long as we need them to reply and follow up, and then for as long as the law or our records require. You can ask us to delete a message sooner.

Your choices

You can ask us to show you the information this website has collected about you, to correct it, or to delete it. You can also ask us to stop contacting you. Call or email us and we will reply within 30 days.

Your rights over your health records are different and are explained in our Notice of Privacy Practices.

Security

This website uses a secure connection (https). We use reputable providers and limit access to the people who need it. No website is perfectly secure, so please do not send medical details through the form.

Children

This website is written for adults, including parents and guardians. It is not meant to be used by children under 13, and we do not knowingly collect information from them through the website.

Changes

If we change this policy, we will update the date at the top of this page.

Contact

Family Crown Dentistry
6600 Schaefer Rd, Dearborn, MI 48126
(313) 581-7979 · goodday@familycrowndentistry.com